Terms & Conditions and Privacy Policy

These Terms & Conditions and this Privacy Policy govern your use of the website located at carpspressurecleaning.com (the “Site”) and the services provided by Carps Pressure Cleaning LLC (“Carps Pressure Cleaning,” “we,” “us,” or “our”). Please read them carefully. By using the Site or requesting services from us, you agree to the terms described below.

Terms of Service

The agreement between you and Carps Pressure Cleaning LLC.

1. Acceptance of These Terms

By accessing or using this Site, requesting a quote, scheduling service, or otherwise engaging Carps Pressure Cleaning LLC, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use the Site or our services.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Your continued use of the Site or our services after changes are posted constitutes acceptance of the revised Terms.

2. Use of the Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe upon or restrict the rights of others. Specifically, you agree not to:

• Use the Site in violation of any applicable federal, state, or local law or regulation;
• Submit false, misleading, or fraudulent information through any form on the Site;
• Attempt to gain unauthorized access to the Site, its servers, or any related systems;
• Introduce viruses, malicious code, or any technology designed to disrupt or damage the Site;
• Use automated systems to scrape, harvest, or collect information from the Site; or
• Use the Site to transmit unsolicited advertising, spam, or harassing content.

We reserve the right to restrict or terminate access to the Site for any user who violates these Terms.

3. Our Services

Carps Pressure Cleaning LLC provides residential and commercial exterior cleaning and related services, including:

• House Washing
• Concrete Cleaning
• Roof Washing
• Commercial Pressure Cleaning
• Window Cleaning
• Gutter Cleaning
• Paver Sanding & Sealing
• Pressure Cleaning
• Holiday Light Installation

Service descriptions, availability, and pricing shown on this Site are provided for general informational purposes and may change at any time without notice. We reserve the right to modify, limit, or discontinue any service, and to decline any job at our discretion — including where site conditions, surface materials, safety concerns, or access limitations make the work unsuitable or unsafe to perform.

Certain services are seasonal or offered on a limited basis. Holiday light installation, in particular, is scheduled seasonally and may be subject to additional terms covering installation, maintenance during the season, takedown, and storage. Those terms will be provided with your estimate or service agreement.

We primarily serve Maple Glen, Pennsylvania and the surrounding areas. Work outside our normal service area may be subject to additional travel charges or may be declined.

4. Quotes and Estimates

Quotes and estimates provided through this Site, by phone, by text, or by email are estimates only and are not a binding final price. Estimates are based on the information you provide and, where applicable, on remote measurements or imagery.

The final price may be adjusted based on actual conditions observed at the property, including but not limited to:

• Actual square footage, surface area, or number of stories;
• The degree of staining, mold, algae, mildew, rust, oxidation, or other soiling;
• Surface type, age, and condition;
• Accessibility, obstructions, landscaping, slope, or terrain;
• Availability of a working water source and electrical supply; and
• Additional work requested after the estimate was issued.

Where the actual scope differs materially from the estimate, we will notify you and obtain your approval before performing additional work or charging an adjusted price. Estimates are valid for a limited period and may be revised if the work is not scheduled within a reasonable time or if conditions at the property change.

5. Scheduling, Rescheduling, and Cancellations

Scheduling. Service appointments are confirmed by phone, text message, and/or email. Appointment times are estimated windows, not guaranteed arrival times, as job durations can vary.

Weather. Exterior cleaning is weather dependent. We may reschedule an appointment due to rain, high winds, freezing temperatures, lightning, or other unsafe conditions. We will contact you as soon as reasonably possible to arrange a new date. Weather-related rescheduling does not incur any fee.

Cancellations and rescheduling by you. We ask that you give us as much advance notice as possible if you need to cancel or reschedule an appointment. Cancellations made on short notice may be subject to a cancellation fee, which will be communicated to you before it is charged.

Property access. You are responsible for ensuring that our crew has safe and unobstructed access to the areas to be serviced on the scheduled date, including access to gates, side yards, and a working exterior water spigot and, where required, an exterior electrical outlet. If our crew arrives and cannot access the work area or perform the service through no fault of our own, a trip charge may apply.

Cancellation by us. We reserve the right to cancel or reschedule any appointment. If we cancel and cannot reschedule to your satisfaction, any deposit you have paid will be refunded in full.

6. Payment Terms

Unless we have agreed otherwise in writing, payment is due upon completion of the work. Accepted payment methods will be confirmed at the time of scheduling or on your invoice.

• Deposits. Certain jobs may require a deposit to reserve a date. Any deposit requirement, and the terms that apply to it, will be stated in your written estimate or service agreement.
• Late payments. Past-due invoices may be subject to a late fee, to the extent permitted by applicable law.
• Returned payments. Returned checks or failed payments may be subject to a fee.
• Collection. If we are required to pursue collection of an unpaid balance, you agree to be responsible for reasonable costs of collection, including attorneys' fees, to the extent permitted by applicable law.

Payment processing is handled by third-party payment processors. We do not store full payment card numbers on our systems.

7. Your Responsibilities as a Customer

To allow us to perform the work safely and effectively, you agree to:

• Provide accurate and complete information about the property, the scope of work requested, and your contact details;
• Disclose in advance any known conditions that may affect the work, including damaged, loose, rotted, or aging siding, trim, shingles, mortar, paint, stucco, window seals, or screens; prior repairs or coatings; leaks; or any surface that has previously been damaged;
• Disclose any electrical hazards, unsecured wiring, exposed outlets, security systems, cameras, or exterior fixtures that require protection;
• Close and secure all windows, doors, skylights, vents, and pet doors before the scheduled service;
• Move or protect vehicles, patio furniture, grills, planters, décor, toys, and other personal property from the work area;
• Secure pets indoors or away from the work area during the appointment;
• Inform us of any plants, gardens, or landscaping requiring special care or protection;
• Ensure that any necessary permissions have been obtained where you are not the owner of the property (for example, from a landlord, property manager, or homeowners association); and
• Provide access to a functioning exterior water source and, where required, electricity.

We are not responsible for water intrusion, damage, or loss resulting from unsecured openings, pre-existing defects, or conditions that were not disclosed to us in advance.

8. SMS / Text Messaging Terms

Consent to receive messages

By providing your mobile phone number to Carps Pressure Cleaning LLC — whether through a form on this Site, by phone, in person, or in writing — and by opting in to text messaging, you consent to receive text (SMS) messages from us at that number, including messages sent using an automatic telephone dialing system or other automated technology.

Types of messages you may receive

• Responses to quote and estimate requests;
• Appointment confirmations, reminders, and scheduling changes;
• Crew arrival notifications and job status updates;
• Invoices, payment reminders, and receipts;
• Post-service follow-ups, review requests, and customer care messages; and
• Where you have separately opted in to marketing messages, occasional promotions, seasonal offers, and service reminders.

Consent is not required to purchase

Consent to receive text messages is not a condition of purchasing any goods or services from Carps Pressure Cleaning LLC. You may request a quote and receive service without agreeing to receive text messages by contacting us by phone or email instead.

Message frequency

Message frequency varies and depends on your interaction with our business — for example, how many quotes you request and how many appointments you schedule.

Message and data rates

Standard message and data rates may apply according to your mobile carrier plan. Carps Pressure Cleaning LLC is not responsible for charges assessed by your carrier.

How to opt out

You may cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a single message confirming that you have been unsubscribed, and you will receive no further text messages from that program unless you opt in again. You may also opt out by contacting us using the information in the Contact Us section.

How to get help

For help with our text messaging program, reply HELP to any message, or reach us using the details in the Contact Us section below.

Carriers and delivery

Message delivery is subject to the transmission limits of your mobile carrier. Wireless carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Changing your number

You agree to notify us if you change or relinquish your mobile phone number so that we do not send messages intended for you to someone else.

9. No Guarantee of Results

Content on this Site — including before-and-after photographs, service descriptions, and general information — is provided for informational purposes only and does not constitute a guarantee, warranty, or promise of any particular cleaning result.

Pressure washing and exterior cleaning results vary based on surface material, age, porosity, prior treatments, the type and depth of staining, weathering, and other factors outside our control. Some conditions cannot be fully removed by pressure washing or soft washing, including but not limited to: permanent staining or discoloration, oxidation, artillery fungus, rust bleed, paint failure, efflorescence, etching, and damage that occurred prior to our service. We will make reasonable professional efforts to achieve the best result the surface allows.

Unless expressly stated in a written agreement signed by us, all services are provided “as is” and we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Carps Pressure Cleaning LLC, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of use, or loss of data, arising out of or related to the Site or our services.
• Our total aggregate liability for any claim arising out of or related to our services shall not exceed the amount you actually paid to us for the specific service giving rise to the claim.
• We shall not be liable for damage to pre-existing conditions or to property that was defective, deteriorated, improperly installed, improperly maintained, or not disclosed to us in advance — including but not limited to loose or failing siding, trim, paint, caulk, mortar, roofing, window seals, screens, or light fixtures.
• We shall not be liable for water intrusion resulting from unsecured windows, doors, vents, or openings, or from defects in the building envelope.
• We shall not be liable for damage to landscaping, plants, or lawn where reasonable protective measures were taken, or where affected vegetation was not identified to us in advance.
• We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including weather, natural disasters, utility interruptions, equipment failure, labor shortages, supply issues, or acts of government.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability is limited to the greatest extent permitted by applicable law. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

11. Claims and Damage Reporting

If you believe damage occurred as a result of our work, you must notify us in writing promptly after the service date, and in any event as soon as reasonably possible after you become aware of it, so that we have a fair opportunity to inspect the property and address the issue. Delay in providing notice may limit our ability to investigate and resolve the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Carps Pressure Cleaning LLC, its owners, employees, and contractors from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your violation of any law, your failure to disclose material property conditions, or your provision of inaccurate information.

13. Intellectual Property

All content on this Site — including text, graphics, logos, service marks, photographs, before-and-after images, video, page layout, and design — is the property of Carps Pressure Cleaning LLC or its licensors and is protected by United States copyright, trademark, and other intellectual property laws.

You may view and print pages from this Site for your own personal, non-commercial use. You may not reproduce, distribute, modify, republish, frame, sell, or create derivative works from any content on this Site without our prior written permission. The Carps Pressure Cleaning name and logo may not be used without our written consent.

Any feedback, suggestions, photographs, or reviews you submit to us may be used by us for business and promotional purposes without compensation, unless you tell us otherwise in writing.

14. Third-Party Links

This Site may contain links to third-party websites, such as review platforms, social media pages, or payment processors. We do not control and are not responsible for the content, policies, or practices of those websites. Links are provided for convenience only and do not imply endorsement.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

Before initiating any formal proceeding, you agree to first contact us and make a good-faith effort to resolve the dispute informally.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with any written service agreement or estimate you have signed, constitute the entire agreement between you and Carps Pressure Cleaning LLC regarding the Site and our services.

Privacy Policy

How Carps Pressure Cleaning LLC collects, uses, and protects your information.

Carps Pressure Cleaning LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. Information We Collect

Information you provide to us

• Contact information: your name, phone number (including mobile number), email address, and service or billing address;
• Property and service details: information about the property to be serviced, the services requested, square footage, surface types, access notes, photographs you send us, and scheduling preferences;
• Payment and billing information: billing address and payment details, which are processed by our third-party payment processors;
• Communications: the content of messages, texts, emails, voicemails, and form submissions you send us, along with any notes we record about your service history; and
• Website submissions: any information you enter into a quote request, contact form, booking form, or newsletter signup on this Site.

Information collected automatically

When you visit this Site, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages viewed, and the dates and times of your visits.

2. How We Use Your Information

We use the information we collect to:

• Prepare and deliver quotes and estimates;
• Schedule, confirm, and perform services at your property;
• Communicate with you by phone, text, and email about your requests, appointments, and job status;
• Send appointment reminders, arrival notifications, and service updates;
• Process payments, issue invoices and receipts, and collect outstanding balances;
• Provide customer support and respond to questions or concerns;
• Follow up after a job and request feedback or a review;
• Maintain records of service history and property notes;
• Improve our services, our website, and our customer experience;
• Send marketing or promotional messages where you have opted in to receive them; and
• Comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging and Your Consent

Customers who opt in may receive text messages from Carps Pressure Cleaning LLC regarding estimates, appointments, job updates, invoices, follow-ups, and — where separately opted in — promotions.

• Consent is not required to purchase. Agreeing to receive text messages is not a condition of purchasing any goods or services from us.
• Opting out. Reply STOP to any message to unsubscribe. You will receive one confirmation message and then no further texts from that program.
• Getting help. Reply HELP for assistance, or reach us using the details in the Contact Us section below.
• Message frequency. Message frequency varies depending on your interaction with our business.
• Rates. Standard message and data rates may apply.

Full text messaging terms are set out in the SMS / Text Messaging Terms section above.

4. How We Share Information

We do not sell or rent your personal information. We share information only in the following limited circumstances:

• Service providers and technology platforms. We share information with vendors that help us operate the business — for example, scheduling and CRM software, text messaging providers, email providers, website hosting, payment processors, review platforms, and accounting services. These providers may use your information only to perform services for us.
• Subcontractors. Where a job is performed with the help of a subcontractor, we may share the information needed to complete that job.
• Legal requirements. We may disclose information where required by law, subpoena, court order, or governmental request, or where necessary to protect our rights, safety, or property, or that of others.
• Business transfers. If the business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.
• With your consent. We may share information in other ways with your permission.

As stated above, mobile phone numbers and SMS consent are never shared with third parties for their own marketing purposes.

5. Cookies and Website Tracking

This Site may use cookies and similar technologies to remember your preferences, keep the Site functioning properly, and understand how visitors use the Site.

We may also use third-party analytics and advertising tools — such as website analytics services and advertising platform pixels — to measure website performance, understand how visitors find and use the Site, and show relevant advertising on other platforms. These tools may set their own cookies and collect information about your visit.

You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect how parts of the Site function. If we use Google Analytics, you can opt out using the Google Analytics Opt-out Browser Add-on.

This Site does not currently respond to “Do Not Track” browser signals.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer information for as long as needed to provide services, maintain business and service history records, resolve disputes, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your Choices and Rights

• Text messages: reply STOP to opt out at any time.
• Marketing emails: use the unsubscribe link in any marketing email, or contact us directly.
• Access, correction, and deletion: you may contact us to request a copy of the personal information we hold about you, to correct inaccurate information, or to request deletion. We will respond as required by applicable law. Note that we may need to retain certain records for legal, tax, or accounting purposes.
• State privacy rights: depending on where you live, you may have additional rights under state privacy laws. Contact us using the information below and we will honor applicable requests.

Please note that opting out of marketing communications does not stop transactional messages relating to a job you have scheduled.

9. Children's Privacy

This Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically. Material changes may also be communicated to you directly.

Contact Us

Questions about these Terms or this Privacy Policy?

If you have any questions about these Terms & Conditions, this Privacy Policy, our text messaging program, or how we handle your information, please reach out: